FAQ's:
Northern Ride | Frequently Asked Questions
Please see below for many of the frequently asked questions. This area is designed to provide you with additional information prior to ordering online or before contacting us about your bike, customisation and pricing.
Availability
If a bike is showing as 'available' this means it is either in stock with us or at our suppliers warehouse; the delivery time when available is usually 3-5 working days. If there is a pre-order date this means the bike is currently not in stock or available at our suppliers and the next availability will be from that specifica pre-order date; the delivery time will then be 3-5 working days from the pre-order date (please not on occasions pre-order dates can alter due to component availability).
Pre-Order/Secure Bikes
To pre-order a bike you simply need to use the 25% deposit code 'DEPOSIT25' during checkout. This will secure the bike with a 25% deposit with the rest payable prior to collection or delivery.
Competitive Pricing
We will simply
offer you a competitive price across our range of bikes to every customer,
every day of the year � not just during promotions. In addition to a competitive
price, you will also receive our high level of service; check out our 5 stars google rating from recent reviews.
Price Match
We will endeavour to
price match or even beat a price offered by other retailers based on their price
and level of service. The majority of our bikes go out with some level of
customisation (eg: wheelset upgrade, component size, gear ratios, tyre upgrades
etc.) and this often provides better value than a discount. In addition, all
our road bikes receive a complimentary Bike Fit on collection and we spend lots
of time explaining the setup during collection too.
If you have a bike you would like us to beat the price on you can complete our form here.
0% Finance
We offer 0% finance over 12, 18 or 24 months with a minimum of 10% deposit via V12 retail finance. If you would like to enquire for a bike on finance you can contact us with the details using our 0% finance application form here and we will email you an application. Alternatively you can come and see us at the shop and we will go through the 0% finance application with you, see what you need to bring here.
Cycle to Work Scheme
A great way of saving money on your bike is using the cycle to work scheme. There are various schemes available with some voucher amounts usually around �1000 but some initiatives offer higher vouchers or even unlimited amounts. Some initiatives also allow you to 'top-up' on your cycle to work scheme voucher allowing you to add money and purchase a higher value bike. Contact us for more details if you would like to use a cycle to work voucher as part of your purchase. If we don't currently do the initiative your employer offers we will simply sign up to it!
Cyclescheme | Bike 2 Work | Green Commute Initiative | Halfords Cycle to Work | Salary Plus | Cycle Plus | Salary Exchange
Customisation
We customises the majority of bikes that leave us in some way from fitting altering gear ratios to upgrading wheelsets. This is not limited to conventional road and mountainbikes, we have also upgraded many electric bike too; a popular upgrade been to Sram EX1 the E-MTB specific grouspet. Use our enquiry form to contact us about customisation here.
Delivery & Shipping
The majority of our customers come to the shop to collect their bikes and recieve a Bike Fit and setup adivce. However if you are too far away or don't have time to collect we will simply send the bike to you, securely packed and insured. The bike will usually just require the bars tightenting and front wheel inserting; setup adivce will be sent via email to help you with this.
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