Northern Ride | Frequently Asked Questions
Please see below for many of the frequently asked questions. This area is designed to provide you with additional information prior to ordering online or before contacting us about your bike, customisation and pricing.
If a bike is showing as 'available' this means it is either in stock with us or at our suppliers warehouse; the delivery time when available is usually 3-5 working days. If there is a pre-order date this means the bike is currently not in stock or available at our suppliers and the next availability will be from that specific pre-order date; the delivery time will then be 3-5 working days from the pre-order date (please not on occasions pre-order dates can alter due to component availability).
Pre-Order & Deposits
To pre-order a bike you simply need to use the 25% deposit code 'DEPOSIT25' during checkout. This will secure the bike with a 25% deposit with the rest payable prior to collection or delivery.
We will simply
offer you a competitive price across our range of bikes to every customer,
every day of the year – not just during promotions. In addition to a competitive
price, you will also receive our high level of service; check out our 5 stars google rating from recent reviews.
We will endeavour to
price match or even beat a price offered by other retailers based on their price
and level of service. The majority of our bikes go out with some level of
customisation (e.g: wheelset upgrade, component size, gear ratios, tyre upgrades
etc.) and this often provides better value than a discount. In addition, all
our road bikes receive a complimentary Bike Fit on collection and we spend lots
of time explaining the setup during collection too.
If you have a bike you would like to enquire about the price on you can complete our form here.
We offer 0% finance over 12, 18 or 24 months with a minimum of 10% deposit via V12 retail finance. If you would like to enquire for a bike on finance, you can contact us with the details using our 0% finance application form here and we will email you an application. Alternatively, you can come and see us at the shop, and we will go through the 0% finance application with you.
Cycle to Work Scheme
A great way of saving money on your bike is using the cycle to work scheme. There are various schemes available with some voucher amounts usually around £1000 but some initiatives offer higher vouchers or even unlimited amounts. Some initiatives also allow you to 'top-up' on your cycle to work scheme voucher allowing you to add money and purchase a higher value bike. Contact us for more details if you would like to use a cycle to work voucher as part of your purchase. If we don't currently do the initiative your employer offers, we will simply sign up to it!
Cyclescheme | Bike 2 Work | Green Commute Initiative | Halfords Cycle to Work | Salary Plus | Cycle Plus | Salary Exchange
The majority of bikes purchased are usually customised in some way, examples been altering bar/stem lengths, gear ratios or upgrading wheelsets. Use our enquiry form to contact us about customisation here.
Delivery & Shipping
The majority of our customers come to the shop to collect their bikes and receive a Bike Fit and setup advice. However, if you are too far away or don't have time to collect, we will simply send the bike to you, securely packed and insured. The bike will usually just require the bars tightening and front wheel inserting; setup advice will be sent via email to help you with this.
We have experience shipping within the European Union and also to the rest of the world including the Middle East, North & South America and Asia. If you are interested in one of our bikes and live outside of the UK, contact us for delivery pricing, all bikes will be sold without VAT where applicable.